2023 State of ServiceNow® Virtual Summit

Unpack never-before-seen insights from the ServiceNow ecosystem and hear from recognized leaders and partners of the platform.

Watch now

What do users want?

It’s true that the world works smarter with the ServiceNow platform, but what exactly do users and partners need to make the technology work in their worlds?

Read the report >

Find out now

Watch the virtual summit as we share game-changing insights from The 2023 State of ServiceNow® Report.

Watch now

What to expect

Experience 7 value-packed sessions led by recognized leaders across the ServiceNow ecosystem and gain practical advice on how to unlock the full potential of the platform.

Connect with hundreds of users and partners in the ServiceNow community

Gain practical knowledge and tools for how to maximize the world's most powerful platform

Access downloadable templates and resources that partners can use to meet users where they are

Get a free 30-minute strategy session with Forrest

Watch the replay

Your speakers

Hear from industry leaders as they unpack all-new findings from the report and share practical advice for how to transform the world of work with the ServiceNow platform.

Your Hosts

Digital transformation brand & marketing experts Brandon Triola & Nate Netti

Sessions

SESSION TITLE

SPEAKER

Welcome to the State of ServiceNow Virtual Summit

Nate Netti
CEO, Forrest

Unlocking key findings from the 2023 State of ServiceNow Report

Nate Netti
CEO, Forrest

Brandon Triola
CCO, Forrest

  • After surveying hundreds across the ecosystem, the verdict is out: ServiceNow users are doubling down on the platform and are ready to take AI and automation into overdrive. But they need help. What exactly are they looking for from the platform? How can partners guide them along their digital transformation journey? Find out as we dive deep into insights from this year’s report.

5 ways partners can remain relevant in the NOW ecosystem

Michael Nordstrom
Director, Americas Partner Marketing, ServiceNow

  • How can partners remain relevant in today's market and guide users to success? As partners seek to win trust among their potential buyers, they can start by listening to what ServiceNow users really want, empathizing with their pains, and telling a better story of how their solutions will help improve the lives of their audience. Join Michael Nordstrom, Director, Americas Partner Marketing at ServiceNow, as he shares advice on how partners can guide users to success in 2023.

How to maximize the full power & potential of the RiseUp initiative

Tricia Halbert

Director, Partner Enablement, ServiceNow

  • Based on findings from the 2023 report, users are excited and optimistic about ServiceNow’s RiseUp initiative and the opportunity to change the job market. But in order to rise, they need a helping hand. Join Tricia Halbert, Director of Partner Enablement at ServiceNow, as she casts vision for a future where we all rise together.

Movie break | The Return Key™ A short film by Forrest

The age of verticalization: How to deliver the industry-specific solutions users need

Matt Stoyka
CEO, NewRocket

  • This year’s report made it clear that users desire partners who get their industry. Hear Matt Stoyka, CEO at NewRocket, share about how his company made the switch to industry specific solutions and expert support and the results he’s seeing and hearing from clients.

Expand the global enterprise with a unified marketing solution, built on ServiceNow

Ben Person
Co-founder and CEO, Tenon

  • This year's report underscores the need to position ServiceNow not only as an IT platform but also as a global business platform that touches every function of an organization. Newly added workflows have enhanced employee engagement and elevated customer experience, but what about marketing? Despite driving substantial influence over market recognition, customer sentiment, and overall revenue growth, marketing often remains isolated from the rest of the enterprise — until now.

    Hear how Ben Person, Co-Founder and CEO of Tenon, is working to empower marketing teams with tools for connectivity and collaboration, enable marketing leaders to make informed, data-driven decisions, and ultimately, unite and expand global enterprises with a Marketing solution built on ServiceNow.

3 keys to helping users prove ROI and become platform champions

Kadir Özbayram
Senior Partner, Ins-pi

  • The number one thing we heard from ServiceNow users in this year’s report? They need help proving ROI to leadership. How can partners equip and empower users to be champions for the platform within their organization and prove to leadership the true value of their solution? Join our session with Natalie Tollefson for practical tips on how to effectively show ROI.

How to align solutions with user needs & build customer trust

Natalie Tollefson

Delivery Director, ServiceNow Employee Workflows, Optimum Healthcare IT

  • ServiceNow users are looking for partners to work alongside them as trusted guides when crafting solutions unique to their business problems. Join us to hear how Kadir is listening and designing solutions through apps and other with new practice offerings, to put the needs of his customers first.

Closing

Nate Netti
CEO, Forrest

Book a strategy call

Wondering what to do with all these valuable insights? Schedule a free strategy session with Forrest CEO & summit host, Nate Netti, to discover how you can apply these insights to your ServiceNow practice and move your business forward.